I haven't received my order yet. Why?
If you haven’t received your order within our standard delivery times (check delivery times), you can track your order status to make sure your order was shipped to the correct address.
In the table below, we explain each stage of delivery your order could be in and what you can do at that stage.
|Pre Shipment||Your order is being ready to be shipped out from the courier. If it has remained in this status for more than 4 business days, please contact us.|
|In Transit||Your order is on its way. Estimated delivery date can be seen when you Track your order here. You can also check it with the courier.|
|Not found||Tracking details are usually updated within 2 business days from the time you placed the order. If it has been more than that, please contact us.|
|Alert||Find your next steps in this article|
|Undelivered||It was attempted to be delivered but failed due to several reasons. Please contact the carrier for clarification. You can also contact us if you need assistance.|
|Pick Up||Search around your door for a notice of attempted delivery and get in touch with your local post. You can also contact us if you need assistance.|
|Delivered||Find your next steps in this article.|