Return & Exchange

Return & Exchange

We love a happy customer. 
However, if you are not completely satisfied with your purchase and would like to return or exchange your item, please do the following:

 

Address to send ALL RETURNS & EXCHANGES to:

3rd Floor, 19 Dianli Industry,
WutongHuli District,
Xiamen, Fujian, 361006
China
+86 17306007157  Mandy

 

For Exchanges:

Return the original purchase with the packaging and return/exchange slip with this completed form. Please indicate what size/model you would like to exchange the garment for. All exchanges will be mailed out on the NEXT BUSINESS day upon receipt (with stock availability). FOR US ORDERS ONLY. 

Item returned for exchange has to be UNWORN, UNWASHED and in a BRAND NEW condition.

  • The item must be unused, with all tags still attached.
  • The item must be free of scents and marks and in the same condition that you received it.
  • The item you received is incomplete or incorrect.
  • Return the item within 30 days. (from the date you received it)
  • Please do not return anything without letting us know first!

For international orders, please make a new purchase online for the size you like and return the one you got for a refund.

For Returns:

Once we receive the returning item, we will inspect it and notify you immediately on the status of your refund after inspecting the item.

If your return is approved. We will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies. Refunds sometimes take some time to be officially processed and appear on your account. For peace of mind, also contact your card issuer and inquire on the status of your refund.

You should definitely contact us if your credit card issuer says they don’t see any refund to process - we’ll definitely need to double check.

For Shipping:

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Contact Us:

If you have any questions on how to return your item to us, contact us at info@fetchshe.com or toll free number 86 17306007157.